Wednesday, September 04, 2013

FIR Interview: Craig Jolley on marketing automation

Ngage Marketing ServicesThe challenges of today’s marketer—particularly in B2B circles—have grown increasingly complicated. From altered cycles to the volume of information available to a prospect to a growing disconnect between marketing and sales, the complexities of marketing have made it harder and harder to handle without the aid of systems that can analyze data and handle a variety of behind-the-scene tasks.

This technology-enabled approach is known as “marketing automation,” something FIR listeners in the Google+ Community told us was of interest to them. In this FIR interview, co-host Shel Holtz spoke with his longtime friend, Craig Jolley, manager of business development at ngage Marketing Services about what marketing automation does and the conditions that have led to its adoption.

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About our Conversation Partner

Craig JolleyCraig Jolley is business development manager at ngage Marketing Services in Cincinnati, Ohio. Previous positions include an independent consultancy—Digital & Social Marketing Innovators—and principal/marketing director for CSJ2 Marketing Insight/Outbound Excellence. He was also web marketing manager for National City Mortgage and director of marketing and communications for Construction Software Technologies.

In the early to mid 1990s, Craig was the LexisNexis segment director tasked with introducing online research services to the PR, marketing and corporate communication markets.

Connect with Craig on Twitter at @csjolley

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all For Immediate Release podcasts including the weekly Hobson and Holtz Report, subscribe to the full RSS feed.

This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.

Podsafe music - On A Podcast Instrumental Mix (MP3, 5Mb) by Cruisebox.

Posted by shel on 09/04 at 09:28 AM
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Monday, September 02, 2013

The Hobson & Holtz Report - Podcast #719: September 2, 2013

Intro: Craig Jolley interview on marketing automation this week; CIPR and Precise to host London event with Robert Scoble and Shel Israel next month to discuss their new book Age of Context, with Neville as discussion moderator;

Quick News: News from WordPress, Twitter and Facebook, brands engaging in social media banter, study reveals dramatic increase in multiple Twitter accounts, Google working on enterprise version of Hangouts video chat service; Ragan promo;

News That Fits: When bad comments happen to good websites, and can brands make customers more civil on social channels?; Michael Netzley reports from Singapore on how the Fonterra milk scare in China was based on false test results, and observations from China; the Media Monitoring Minute with CustomScoop; listener comments; where’s the fine line between "monitoring social media for safety" and "surveillance"?; Dan York reports on Skype’s tenth anniversary, Kevin Spacey’s look at where online video and television is at right now, and Pluscasts; brands are spending money to amplify positive earned media;

Music from Reggae Far East; and more.

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Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir.

For Immediate Release: The Hobson & Holtz Report for September 2, 2013: An 89-minute podcast recorded live from Wokingham, Berkshire, England, and Concord, California, USA.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday September 9…

Posted by neville on 09/02 at 02:09 AM
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Monday, August 26, 2013

The Hobson & Holtz Report - Podcast #718: August 26, 2013

Intro: FIR Interview with Jean Valin and Dan Tisch about the Melbourne Mandate is up; interview with Craig Jolley on marketing automation coming; reflections on Bloggade 2013;

Quick News: Volkswagen’s #SmileDrive "the first social app to maximize fun on every drive", Ford and Boing Boing partner for their first live event in a vehicle-focused hackathon, Huffington Post to end anonymous commenting, upbeat content gets the most traction online; Ragan promo;

News That Fits: Catching up with Vine; Dan York reports on learning French, communal storytelling, and more; an idiot’s guide to PR - lessons for SEO and digital marketing; the Media Monitoring Minute with CustomScoop; listener comments from the FIR Community on Google+; MOOCs as a communication channel?; Ari Herzog explains "why I killed 61% of my LinkedIn friends";

Music from King Pug; and more.

Get FIR:

Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir.

For Immediate Release: The Hobson & Holtz Report for August 26, 2013: An 80-minute podcast recorded live from Concord, California, USA, and Wokingham, Berkshire, England.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday September 2…

Posted by neville on 08/26 at 12:24 PM
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Thursday, August 22, 2013

FIR Interview: Jean Valin and Dan Tisch on the Melbourne Mandate

The Communicative OrganisationAt the World Public Relations Forum 2012 in Melbourne, Australia, almost 800 public relations practitioners endorsed the Melbourne Mandate, a call to action of new areas of value for public relations and communication management. It was co-created by 1,000 people from 30 countries over the course of a year.

In this FIR Interview, co-hosts Neville Hobson and Shel Holtz discuss this Global Alliance initiative with the two architects of the Melbourne Mandate, Jean Valin and Dan Tisch.

The interview begins with Valin and Tisch explaining what the Global Alliance is and its work.

The two men outlined the purpose and scope of the Melbourne Mandate and its set of roles, responsibilities and principles designed to provide practitioners with a new mandate to define and maintain an organization’s character and values; build a culture of listening and engagement; and instil responsible behaviours by individuals and organizations.

The wide-ranging conversation embraced discussion on the Mandate’s three pillars of character, responsibility  - in particular, about trust and ethics - and listening; the Integrity Index, a tool designed to measure whether an organization lives up to its stated values in the minds of its internal and external stakeholders; and the Professional Development Wheel, a guide to the skills professionals need in order to practise to the full scope of the Mandate.

Valin and Tisch also spoke of the challenges in bringing the Melbourne Mandate to the attention of a wider audience within the public relations profession, and stimulating broader interest in it.

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About our Conversation Partners

Jean ValinJean Valin, APR, FCPRS, founded Valin Strategic Communications after a thirty year career as a senior communication executive.  He has advised senior officials and ministers of the Government of Canada on communication matters throughout his career.

Valin is active in his professional association, the Canadian Public Relations Society and served as its national president in 1996-97. He was awarded his accreditation (APR) in 1987 and was called to the College of Fellows in 2001.

In 2000, he became a founding member of the Global Alliance for Public Relations and Communication Management. He was Chairman for 2004 and 2005 and continues to serve as ambassador-at-large. In 2008 he received the President’s medal from the Chartered Institute of Public Relations in the UK and the Award of Attainment from the Canadian Public Relations Society in 2010 as well as in 2013 for his leadership in developing the Melbourne Mandate advocacy platform for public relations. He is a co-author of the official definition of public relations adopted by the CPRS in 2008.

Connect with Jean on Twitter: @jeanvalin1.

Dan TischDaniel Tisch, APR, FCPRS, was the 2011-2013 chair of the Global Alliance for Public Relations and Communication Management,  a Fellow of the Canadian Public Relations Society and CEO of Argyle Communications, one of Canada’s largest independent PR firms. He has lectured on public relations at Queen’s University since 1996.

Dan led the Global Alliance to unprecedented growth, co-chaired the Melbourne Mandate process and the 2012 World Public Relations Forum, launched the GA COMM PRIX Awards and represented the profession with the International Integrated Reporting Council.

Connect with Dan on Twitter - @dantisch - or read his corporate blog, Reputation and Reality.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all For Immediate Release podcasts including the weekly Hobson & Holtz Report, subscribe to the full RSS feed.

This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.

Podsafe music - On A Podcast Instrumental Mix (MP3, 5Mb) by Cruisebox.

Posted by neville on 08/22 at 12:31 AM
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Monday, August 19, 2013

The Hobson & Holtz Report - Podcast #717: August 19, 2013

Intro: Bloggade 2013 on Aug 21, FIR Live coming on Google’s new link rules, FIR Interviews coming on the Melbourne Mandate with Jean Valin and Dan Tisch and on marketing automation with Craig Jolley;

Quick News: AppNet celebrates its first birthday, SNCR launches the Coalition for Secure Digital Media, Slack signs up 8,000 companies in 24 hours, why does YouTube freeze video views at 301?; Ragan promo;

News That Fits: Checking the facts with Full Fact Finder; Dan York reports on Google and SoundCloud, podcasting, and more; PriceWaterhouseCoopers US study shows most companies are still not leveraging social media in their crisis management; the Media Monitoring Minute with CustomScoop; listener comments via audio, the blog and from the FIR Podcast Community on Google+; could Audi’s augmented reality iPhone app make complex user manuals redundant?; there’s no formula for viral videos;

Music from The House of Jed; and more.

Get FIR:

Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir.

For Immediate Release: The Hobson & Holtz Report for August 19, 2013: An 88-minute podcast recorded live from Wokingham, Berkshire, England, and Concord, California, USA.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday August 26…

Posted by neville on 08/19 at 12:01 AM
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Monday, August 12, 2013

The Hobson & Holtz Report - Podcast #716: August 12, 2013

Intro: FIR Interview with Sharam Fouladgar-Mercer, AirPR CEO, is up; FIR Interviews coming with Craig Jolley on marketing automation, and with Jean Valin and Dan Tisch on the Melbourne Mandate; Bloggade 2013: the nuts and bolts of blogging and WordPress;

Quick News: Twitter says promoted tweets boost offline sales by 29%, MixBit adds collaborative spin to Vine/Instagram competitor, top 3 tips from a LinkedIn expert, what consumers hate about social brands; Ragan promo;

News That Fits: Google’s new rules for press releases; Michael Netzley reports from Singapore that the reputation of New Zealand’s dairy industry is tainted after another infant formula crisis in China, and more; how crooks are hijacking your Facebook ‘likes’; the Media Monitoring Minute with CustomScoop; listener comments from the FIR Podcast Community on Google+; executives might as well go social: consumers will get to you anyway; Dan York reports on LinkedIn giving you the ability to operate as a company, on WordPress 3.6, 3.7 and 3.8, plus brief commentary about Jeff Bezos and the Washington Post; how they kept it quiet: the BBC PR strategy behind naming the new Doctor Who;

Music from New Mastersounds; and more.

Get FIR:

Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir.

For Immediate Release: The Hobson & Holtz Report for August 12, 2013: An 87-minute podcast recorded live from Concord, California, USA, and Wokingham, Berkshire, England.

Links to websites, blog posts and other content we discuss in the show are posted as Delicious bookmarks to facilitate your connection with the discussions and sharing of that content.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news.

So, until Monday August 19…

Posted by neville on 08/12 at 12:01 AM
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Wednesday, August 07, 2013

FIR Interview: Sharam Fouladgar-Mercer, CEO of AirPR

AirPR logo

AirPR has raised a bit of a stir since it was launched with the proposition that startups, unable to spend the kind of money it costs to engage a public relations agency, can do better by connecting with an independent PR practitioner listed on the AirPR site. A sort of online dating service for startups seeking PR, AirPR is the brainchild of Sharam Fouladgar-Mercer, who last year raised $1 million in seed funding for the site.

In a Ragan.com post, Arment-Dietrich CEO Gini Dietrich outlined the pros and cons of AirPR. On the one hand, she wrote, it commoditizes the work of public relations, the 3-4-week timeframe from contact to delivery is inadequate for the launch of a new product or service, the ratings provided by clients don’t include references other prospects can call, and the contracts are so short-term they’re not adequate for a consult to “make payroll on or count on for cash flow.” On the plus side, it dismisses the RFP process and “provides an opportunity for solopreneurs, freelancers, and boutique firms to compete for big dollars without having to pull their entire teams off client work to complete an RFP.” (Gini has decided to give it a try.)

In this FIR interview, Neville Hobson and Shel Holtz speak with Fouladgar-Mercer about his vision for AirPR, how it works, the concerns that have been raised, how the business is faring and what he sees for the future.

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About our Conversation Partner

Sharam Faloudgar-MercerSharam Fouladgar-Mercer is the Co-founder and CEO of AirPR, a technology platform to increase PR performance. He was a former Entrepreneur in Residence at Shasta Ventures focused on consumer internet and the social graph. Prior to joining Shasta, Sharam was a Senior Associate at Sierra Ventures focused on consumer internet, enterprise software (cloud computing / virtualization), and mobile. He served as a Board Observer at Makara (sold to RedHat) and TouchCommerce.
 
Prior to joining Sierra, Sharam was in Mergers and Acquisitions at JP Morgan. Sharam began his career as a technologist at Appian Corporation, a business process management software startup. At Appian, he managed the first enterprise-wide tracking system for the Department of Homeland Security, concurrently managed the development of three software products, delivered training seminars, and authored white papers, best practices documents, and technical notes on Web Services.
 
Sharam has lectured at universities, events and conferences, and judged business plan competitions at Princeton, Harvard, Stanford, and Syracuse. He is also an advisor and mentor to eLab (Princeton University’s Accelerator), Dorm Room Fund (First Round Capital Accelerator), and Acceleprise (Enterprise Technology Accelerator). Sharam graduated with honors with a BSE in Computer Science from Princeton University and an MBA from Harvard Business School. Born in Syracuse, NY, Sharam played NCAA Division I ice hockey and is fluent in Farsi. He also enjoys barefoot waterskiing and playing with new technologies.

Connect with Sharam on twitter @sharamfm.

FIR Community on Google+Share your comments or questions about this podcast, or suggestions for future podcasts, in the online FIR Podcast Community on Google+.

You can also send us instant voicemail via SpeakPipe, right from the FIR website. Or, call the Comment Line at +1 415 895 2971 (North America), +44 20 3239 9082 (Europe), or Skype: fircomments. You can tweet us: @FIRpodcast. And you can email us at fircomments@gmail.com. If you wish, you can email your comments, questions and suggestions as MP3 file attachments (max. 3 minutes / 5Mb attachment, please!). We’ll be happy to see how we can include your audio contribution in a show.

To receive all For Immediate Release podcasts including the weekly Hobson and Holtz Report, subscribe to the full RSS feed.

This FIR Interview is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years. Information: www.ragan.com.

Podsafe music - On A Podcast Instrumental Mix (MP3, 5Mb) by Cruisebox.

Posted by neville on 08/07 at 01:01 AM
Show Notes • Interviews • (2) Comments • Permalink

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